Unable To Complete An eBenefits Life Event After Entering Benefit Elections As the OK Button To Store Your Choices Is Gray.

(Doc ID 2068561.1)

Last updated on MARCH 21, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

For HCM Version 9.2, eBenefits > Life Events, employees are able to start a Life Event and enter Benefits Elections, however, they are unable to save the election as the OK to store changes button is grayed out.

 
Steps to replicate
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The issue can be reproduced with the following steps:
1. Login as the employee
2. Selected Adoption event and entered today’s date
3. Enter date above and click on Start life event 
4. Click on Start my Enrollment 
5. Click Edit Medical Plan
6. Select a Health Plan and click continue on the bottom of the page, however, the OK button is greyed out on the Benefits Enrollment page.

Cause

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