E-PORTAL: Direct Line Reports pagelet intermittently shows 'Processing' forever on homepage (Doc ID 2071146.1)

Last updated on JUNE 14, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

HCM's Direct Line Reports pagelet intermittently shows 'Processing' forever on the homepage.

To replicate, enable multiple HCM Dashboard pagelets on the homepage, along with the Direct Line Reports pagelet.  Intermittently (but frequently), the "Processing" icon displays in the Direct Line Reports pagelet, and doesn't go away.

When it happens, this error appears in the Javascript console:

Error: Unable to get value of the property 'oScript': object is null or undefined
PT_AJAX_NET_MIN_1.js, line 1000 character 2

 

Cause

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