Navigation from Interaction Hub Fluid pages to a content provider classic page gives "you are not authorized..." error (Doc ID 2072838.1)

Last updated on NOVEMBER 17, 2016

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Portal Registry

HRMS eBenefits Work Center Pagelets Giving Access Errors in Portal

When we view the eBenefits workcenter in HRMS directly, all pagelets appear correctly.. see attached image.
When we view the eBenefits workcenter from Portal, all pagelets are giving access errors.. see attached image.

This is preventing us from going live... we have delayed our go live once and this is affecting our go live again.

Env:
HR: PT 8.54.13, Pum 10
Portal PT 8.54.13 Rev 3

 

ERROR
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Authorization error




STEPS
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The issue can be reproduced at will with the following steps:
User is navigating from an Interaction Hub Fluid home page to a content provider fluid page and then clicks a link that open a workcenter . For example Navigate from IH fluid Home page to HCM employee self service > benefits> Life events page. Tills here all the navigation shows in fluid. when user chooses a lif event, it redirect to the Life events workcenter classic page with error " you are not authorized....."
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot view content provider classic pages

Cause

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