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E-:PORTAL: Navigation from Interaction Hub Fluid pages to a content provider classic page gives "you are not authorized..." error (Doc ID 2072838.1)

Last updated on MAY 03, 2021

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms



When  the eBenefits workcenter is accessed directly in HRMS all pagelets appear correctly.
When viewed  from Interaction Hub , all pagelets are giving Authorization errors.

User is navigating from an Interaction Hub Fluid home page to a content provider fluid page and then clicks a link that open a work center . For example Navigate from IH fluid Home page to HCM employee self service > benefits> Life events page. Tills here all the navigation shows in fluid. when user chooses a lif event, it redirect to the Life events work center classic page with error " you are not authorized....."

Cause

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In this Document
Symptoms
Cause
Solution
References


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