EAR 9.2 Payment Worksheet With Customer References Not Including Item Referenced With Payment Do Not Show Up In The Payment Worksheet (Doc ID 2073866.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Maintenance Worksheet Image 12

ACTUAL BEHAVIOR
---------------
Payment worksheet with customer references not including item referenced with payment do not show up in the payment worksheet

EXPECTED BEHAVIOR
-----------------------
A payment worksheet for a payment referencing customers and an item not associated with the customers should build a payment worksheet with all the open items for the customers and the specified item.
In image 1 this was working

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Payment with customer reference and item reference (but item belongs to different customer)
2. Build the payment worksheet

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Business impact is very vital as payments cannot be applied efficiently

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms