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EAP: Process button is grayed out for Print ACH Advices / Print EFT Advices on the Pay Cycle Manager page (Doc ID 2074480.1)

Last updated on OCTOBER 01, 2018

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Payment Method of ACH is setup with Form ID = EFT2 (EFT File with Advice).  Voucher is created with Payment Method = ACH.  

When trying to pay the Voucher through the Pay Cycle, after running Payment Creation, the Process button is grayed out for Print ACH Advices.  So, unable to print ACH Advices.

Issue can also occur if want to Print EFT Advices.

STEPS
1.  External Account > Payments page has Payment Method = Automated Clearing House, Form ID = EFT2, Settle By = Pay Cycle
2.  Voucher is created with Payment Method = ACH
3.  Voucher is paid through the Pay Cycle
4.  Run Payment Selection
5.  Run Payment Creation
6.  Process button is grayed out for Print ACH Advices -- Unable to print ACH Advices

Cause

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