Inbound Emails Configuration For ERMS (Doc ID 2074641.1)

Last updated on JUNE 09, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

Integrating an existing PRD mailbox with CRM 9.2 for ERMS so any new incoming mails will be processed into CRM.  What happens to old mails which are already present in mailbox? do they also come in or they stay in mailbox?

is there any setup for this ?
 

Solution

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