PeopleSoft Events and Notifications: Error in EOEN_MSG_CHNL (Doc ID 2074748.1)

Last updated on APRIL 06, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

HCM 9.2 Image 14
PeopleTools 8.53

PS Alert email is not received

When testing PeopleSoft Alert located at Enterprise Components>Events & Notifications > Alerts, getting error in EOEN_MSG_CHNL, even though App Engine EOEN_ALERT is ran to success, the email is not received.

Replication steps:
1)  On Image 14, setup an alert for the email to send out
2)  Run app engine EOEN_ALERT from Enterprise Components> Events & Notifications > Alerts> Run Alerts
3)  Check the EOEN_MSG_CHNL and there is error with the message.

 

Cause

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