CHANGE IN LANGUAGE CODE IN HCM DOES NOT REFLECT IN CRM (Doc ID 2075982.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Change in Language code in HCM does not reflect in CRM


STEPS
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The issue can be reproduced at will with the following steps:
1. Prereq – EIP between HCM 9.2 and CRM 9.2 on PeopleTools 8.53.14 is working for Person Sync
2. Log into CRM with HHDUSA_MGR
3. Navigate to CRM Customers CRM > Search Person and search for a POI or Worker/Contingent Worker
4. Open the POI or Worker/Contingent Worker and go to the Person tab and Detail Sub tab
5. Confirm the Language Code value is English
6. Log into HCM with HHDUSA_MGR or VP1 or PS
7. Navigate to HCM - Workforce Administration > Personal Information > Modify a Person
8. Change the Language Code to Canadian French
9. Go Back to CRM HRHD
10. Navigate to CRM Customers CRM > Search Person and search for a POI or Worker/Contingent Worker
11. Open the POI or Worker/Contingent Worker and go to the Person tab and Detail Sub tab
12. The Language Code has not been changed as shown below.


Cause

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