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Search Related Action to Company Directory Throws Error: "There was a problem preparing the Company Directory. (1000,22314)" (Doc ID 2076221.1)

Last updated on FEBRUARY 08, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Error navigating to Company Directory from Global Search

Perform a Global Search, use filter by Person, immediately after logging in, notice correct results are produced. When the View in Company directory is selected an error message occurs.


STEPS

The issue can be reproduced at will with the following steps:

A. Prerequisites:
1. Deploy HC_HR_COMPANY_DIRECTORY1 search category via Main Menu -> People Tools -> Search Framework
2. Global Search available to users
Related Action configured to take users to View in Company Directory on PTSF_GLOBAL_SEARCH page

Replication steps
1) select Person from the global search menu.
2) In the search box type any name and search
3) Once results are presented on the page, click on the related actions icon on the right hand side
5) Select View in Company Directory

Error message
The following message is displayed:
"There was a problem preparing the Company Directory. (1000,22314)
 Please contact your system administrator."

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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