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Search Related Action to Company Directory Throws Error: "There was a problem preparing the Company Directory. (1000,22314)" (Doc ID 2076221.1)

Last updated on FEBRUARY 03, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Error navigating to Company Directory from Global Search

If performing a Global Search on a person immediately after logging in, correct results are produced but when View in Company directory is selected an error message occurs.


STEPS

The issue can be reproduced at will with the following steps:

A. Prerequisites:
1. Deploy HC_HR_COMPANY_DIRECTORY1 search category via Main Menu -> People Tools -> Search Framework
2. Global Search available to users
Related Action configured to take users to View in Company Directory on PTSF_GLOBAL_SEARCH page

Replication steps
1) After logging into HCM select Person from the global search menu.
2) In the search box type any name e.g. emily
3) Press the double arrow (Search)
4) Once results are presented on the page, click on the related actions icon on the right hand side (See screenshot)
5) Select View in Company Directory

Error message
The following message is displayed:
"There was a problem preparing the Company Directory. (1000,22314)
 Please contact your system administrator."

Cause

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In this Document
Symptoms
Cause
Solution
References


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