When the PO_DISPATCH Process failes and is then Restarted, Purchase Orders that were Dispatched before the No Success are Dispatched Again (Doc ID 2076317.1)

Last updated on DECEMBER 18, 2015

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When the PO_DISPATCH process encounters No Success and is then restarted, then the POs which were dispatched in the same process instance before encountering the No Success failure are dispatched again. This causes Suppliers to receive the Dispatched purchase order twice.  



The issue can be reproduced at will with the following steps:

1.  Create several purchase orders to be dispatched.  If you create 5 purchase orders for the test, you need to make is so that the 3rd or 4th po in line will cause the PO_DISPATCH process to fail.

2.  Once the process has failed, you can verify which purchase orders were actually sent to the vendors.

3. Restart the PO_DISPATCH process.

4. Verify the emails that were sent out on the restarted process.  You will see that the purchase orders that dispatched before the No Success are again sent to the vendor.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, vendors are receiving dispatched purchase order emails twice.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms