What Happens if a Customer Chat Waiting in the Queue Terminated the Chat Request at the Same Time an Agent Becomes Available? (Doc ID 2076573.1)

Last updated on NOVEMBER 11, 2015

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 and later
Information in this document applies to any platform.

Goal

All chat agents are currently busy or are already occupied by other customer chats then another customer chat comes in.  Supervisor Desktop In Queue column shows that there is 1 chat task waiting.
What happens if a customer chat waiting in the queue terminated the chat requests at the same time an agent becomes available?
 

Solution

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