EMM: No Values returned for the Service Request Grid Icon (Doc ID 2077429.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In release 9.2, PUM Image 13, Demo, when on a Work Order, if you click on the blue grid next to the Service Request (SR) field, the following message occurs:

Please select one of the following links:

But there is nothing displayed to select.

Business Impact:
Unable to select a service request.

Steps to replicate:

1. Go to Maintenance Management, Work Order Management, Work Order. Add a new work order or select an existing one.
2. On the Work Order tab, hit the blue grid icon to the right of the Service Request field. The above message occurs. This happens whether the Service Request field is blank or has a value.

Expected Results:
Expected to have links displayed.

Actual Results:
No links were displayed.

Cause

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