Last updated on NOVEMBER 15, 2015
Applies to:PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
There are employee who has multiple Empl rcd in the HCM and when trying to pull the details via 360 in CRM we are getting an error as "Secured Benefit Access"
This occurs due to EMPL_RCD and BENFIT RCD_NBR not being in sync.
The issue can be reproduced at will with the following steps:
1. Add employee with 2 empl_rcd in HCM
2. Terminate Empl_Rcd Employee
3. Check 360 degree view in CRM
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms