EAR 9.2: Adding Direct Journal Error "Unable To Use Direct Journal If Item Is Entered Below" Even If There Is No Item Information Entered (Doc ID 2077794.1)

Last updated on FEBRUARY 18, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 Image 14 version, Direct Journal

When attempting to add direct journal getting error even there has been no item information entered.

ERROR
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"Unable to use direct journal if item information is entered below".


STEPS
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The issue can be reproduced at will with the following steps:

  1. At Installation Options / Receivables, select option Track Direct Journal Customer and SAVE.
  2. Create a regular deposit and make sure to check the “Journal Directly” box.
  3. Save regular deposit.
  4. Error message "Unable to use direct journal if item information is entered below".




BUSINESS IMPACT
-----------------------
Cannot add direct journal.

Cause

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