People Profile - STATE Field Not Populated For Country Other Than USA (Doc ID 2077912.1)

Last updated on JULY 07, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On a OLM Web Document that has State field which derives its value form the Country field in the Delivered People Profile, is not populated with values when the Country values is other than USA.

 


REPLICATION STEPS
=================

1) Create a dialog with 1 landing page, 1 intermediate page and 1 thank you page.
The Intermediate page has the following field from the People Profile .

Address 1,
Address 2,
State,
City,
Zip Code
and Country.

State and Country are drop downs and prefilled from profile option selected.


2) Set the dialog live and while entering the data on the intermediate page select the country Canada. The state drop down value is blank and nothing is populated in it.

 

Cause

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