EAR 9.1+: AR Collections Workbench - No items Listed Under Aging Category (Doc ID 2078604.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Aging Bundle 34

ACTUAL BEHAVIOR
---------------
AR Collections Workbench - No items listed under Aging Category

EXPECTED BEHAVIOR
-----------------------
Expected result is to show items under aging category

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to AR , Customer Accounts , Collections Workbench
2. Search Customer
3. Click on Aging tab
4. Click on any Aging Category
5. Expected Results - all items aged in the Aging Category is listed
6. Actual Results - no items are listed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, affecting Our customer go live

Cause

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