Error When Searching For Some People In CRM - Address Book Entry 12 contains more than two E-mails. (18076, 8004) BO_ABE.ABEHandler.OnExecute (Doc ID 2078608.1)

Last updated on JUNE 05, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
PeopleSoft Enterprise CRM Marketing - Version 9.2 and later
PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
When searching for certain people in CRM under Main Menu -> Customers CRM -> Search Person a user may receive the following error.

Address Book Entry 12 contains more than two E-mails. (18076, 8004) BO_ABE.ABEHandler.OnExecute
Name:CacheABE PCPC: 22520 Statement:390
Called from:BO_ABE.ABEHandler.OnExecute Name:GetABECount Statement:32


REPRO STEPS:
1) Log into CRM 9.2 and go to Customers CRM > search person....search for a person.
- Issue occurs randomly

Cause

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