Message Text not Being Carried to Description and Case Notes of the Case Created (Doc ID 2080349.1)

Last updated on MARCH 16, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Replication Steps:
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1. Send an Inbound mail from Outlook.

2. Create a Case from this Inbound mail.

3. Issue now is Message Text that should have been carried to the Description of the Case as well as to the Case Notes is missing.

Cause

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