EEX9.2: No Matching Buffer when Viewing Expense Report W/Attachment and Associated Travel Authorization had Line/s Deleted (Doc ID 2081898.1)

Last updated on APRIL 24, 2017

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

9.2 Image 11

Issue:
User is trying to view or access the Expense Report for Approval but not able to access it from the PIA because of issue with record EX_ER_ATTACH and how the LINE_NBR sequence is generated.

Steps:

1) Create Travel Auth with 3 lines
2) Delete lines 1 & 2
3) Save, Submit and Approve the Travel Auth
4) Create Expense Report copy Travel Auth from Step 3
5) Attach a file to line 1 of the Expense Report
6) Save the Expense report (make note of Expense Report #)
7) Browse back to the home menu
8) Go to view the Expense Report Employee Self-Service> Travel and Expense>s Expense Reports> View
9) Enter Expense Report ID, then Search
10) Error is displayed - No matching buffer found for level. (15,26) (An error has occurred that has stopped this transaction from continuing.)


Expected Result: View expense report

Actual result: Get no matching buffer found for level.

The system is expecting the Line number on the attachment table EX_ER_ATTACH.LINE  to match the line_nbr on the EX_SHEET_LINE table.
EX_TAUTH_LINE.LINE_NBR = 3
EX_SHEET_LINE.LINE_NBR = 3
EX_ER_ATTACH.LINE_NBR = 1

Please see replication steps document for more details. 

Cause

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