EAR9.2: Collections Workbench Balance and Past Due Hyperlinks not Working (Doc ID 2082167.1)

Last updated on DECEMBER 01, 2015

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Collections Workbench

ACTUAL BEHAVIOR
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In the collections workbench, the Item list does not populate for Open items under the Conversations tab when clicking the Balance and Past Due amounts hyperlinks


STEPS
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The issue can be reproduced at will with the following steps:

  1. Click on Collections Workbench and search;
  2. Click on conversation tab and then click on Balance/Past Due link under customer detail section;
  3. None of the items are listed.

Cause

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