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EAR9.2: Collections Workbench Balance and Past Due Hyperlinks not Working (Doc ID 2082167.1)

Last updated on MAY 16, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


In the collections workbench, the Item list does not populate for Open items under the Conversations tab when clicking the Balance and Past Due amounts hyperlinks.

The issue can be reproduced at will with the following steps:

  1. Click on Collections Workbench and search;
  2. Click on conversation tab and then click on Balance/Past Due link under customer detail section;
  3. None of the items are listed.


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