EAR9.2 Customer Bank Details not Populating in Direct Debit Component

(Doc ID 2082286.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


On :  9.2 version, Direct Debit Tools 8.53.14.  

Customer Bank Details not populating in 9.2 Receivables Direct Debit component

Customer Bank Details to be correctly populated in 9.2 Receivables Direct Debit component

The issue can be reproduced at will with the following steps:

  1. Accounts Receivable -> Direct Debits -> Administer Direct Debits -> Update Direct Debits.
  2. Choose a business unit, and then the latest date,
  3. Choose the hyperlink for the DD_ID and lastly the hyperlink for Customer Bank Details.
  4. The bank details should populate, but are not in this 9.2 environment,

Due to this issue, users cannot use Direct Debit component.


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