EAR9.2 Customer Bank Details not Populating in Direct Debit Component (Doc ID 2082286.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On :  9.2 version, Direct Debit Tools 8.53.14.  

ACTUAL BEHAVIOR  
---------------
Customer Bank Details not populating in 9.2 Receivables Direct Debit component

EXPECTED BEHAVIOR
-----------------------
Customer Bank Details to be correctly populated in 9.2 Receivables Direct Debit component

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Accounts Receivable -> Direct Debits -> Administer Direct Debits -> Update Direct Debits.
  2. Choose a business unit, and then the latest date,
  3. Choose the hyperlink for the DD_ID and lastly the hyperlink for Customer Bank Details.
  4. The bank details should populate, but are not in this 9.2 environment,

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot use Direct Debit component.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms