EGL9.1+: Email Notification Using Template Variables Does Not Format Properly on TEXT Generated. (Doc ID 2082502.1)

Last updated on NOVEMBER 29, 2015

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Workflow

ACTUAL BEHAVIOR
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The text generated from template variables defined by customer on a Notification Template does not format properly on the email created based on that Template is generated.
The notification is invoked using the Notify button within the Open Period Update component.
The Template has two variables, which have value sourced from record fields FIN_OPEN_PERIOD.OPEN_PERIOD_FROM and FIN_OPEN_PERIOD.OPEN_YEAR_FROM.

There is 'White space' between the verbiage for the message text around variable 1 and variable 2.


EXPECTED BEHAVIOR
-----------------------
The email generated via the Open Period Mass Update page using the template should format correctly.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a custom Notification Template for the OPEN_CLOSE_PERIODS component with 2 template variables.
2. Try sending the Notification.
3. Note that the formatting of the email based on the Notification Template contains excessive white space.

Cause

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