‘Page data inconsistent with database’ Errors on HR Person Services (Doc ID 2083563.1)

Last updated on JULY 26, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Intermittent ‘page inconsistent with database’ errors are occurring after upgrade from Oracle 11G to 12C when updating person data. This occurs in custom application engine programs that use component interface on top of delivered address and e-mail components as well as on delivered pages used to update addresses.

ERROR
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Page data is inconsistent with database.

Cannot serialize an API object of class HCR_SM_SEARCH.

An object of class ApiObject(HCR_SM_SEARCH) failed to serialize.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Delivered address update component, ADDRESSES_MAINT or
  2. Self Service - Campus Personal Information - Addresses or
  3. Run Post Transaction for staging data in Constituent Staging page.

 

Cause

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