Workflow Inquiry Page - Approval Details Grid Not Hiding for Transactions that Require Approval (Doc ID 2084507.1)

Last updated on FEBRUARY 10, 2016

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When in Workflow Inquiry page (Main Menu> Workforce Administration> Self Service Transactions> Workflow Inquiry) those transactions that require approval are showing the Approval Details grid and the AWE diagram. As per design, the grid must be hidden.
Transactions without approval are only showing the Approval Details grid.

STEPS

The issue can be reproduced at will with the following steps:
2. Go to Workflow Inquiry page: Main Menu> Workforce Administration> Self Service Transactions> Workflow Inquiry
3. Search for any transaction that is set up to require approval, for example “Transfer”.
4. Select any of the results and click on the “Update Status” link.
5. Note that the Details page is showing the Approval Details grid and the AWE diagram, while as per design it should show only the diagram.

Cause

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