E-IB: Message Stay In Working Status And Can Not View Message XML (Doc ID 2086326.1)

Last updated on DECEMBER 11, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Application & Version: PT 8.53.05

user_profile message stuck in Working Status. And pubsub handlers processes (e.g. PSBRKHND) kept crashing.

Also when try to view the problem messages instance XML data, it will cause an PSAPPSRV crash and user session get kicked out.

ERROR
---------------
Error seen in app server log

PSPAL: Abort: Unrecoverable exception received
PSPAL: Abort: Location: E:\pt853-903-R1-retail\peopletools\src\pspal\exception_winunhandled.cpp:577: PSPAL::UnhandledExceptionFilter::RecoverableExceptionFilter
PSPAL: Abort: Generating process state report to C:\PSHR\appserv\HRPROD\LOGS\PSBRKHND.5680\process_state.txt

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms