E-IB: Message Stay In Working Status And Can Not View Message XML

(Doc ID 2086326.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.55 [Release 8.4]
Information in this document applies to any platform.


Application & Version: PT 8.53.05

user_profile message stuck in Working Status. And pubsub handlers processes (e.g. PSBRKHND) kept crashing.

Also when try to view the problem messages instance XML data, it will cause an PSAPPSRV crash and user session get kicked out.

Error seen in app server log

PSPAL: Abort: Unrecoverable exception received
PSPAL: Abort: Location: E:\pt853-903-R1-retail\peopletools\src\pspal\exception_winunhandled.cpp:577: PSPAL::UnhandledExceptionFilter::RecoverableExceptionFilter
PSPAL: Abort: Generating process state report to C:\PSHR\appserv\HRPROD\LOGS\PSBRKHND.5680\process_state.txt


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