Message Text is not being carried to the Description and Case Notes of the corresponding Case created if inbound email has an attachment (Doc ID 2086404.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Message Text is not being carried to the Description and Case Notes of the corresponding Case created if inbound email has an attachment

 

Cause

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