MCF-CHAT Menu Links Are Visible Inside The Chat Popup
Last updated on JUNE 14, 2017
Applies to:PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
MCF-CHAT Menu links are visible inside the Chat popup
The navigation menu are visible in the Agent Chat popup window on top of the UAD console. If an agent selects a menu item from this navigation during the chat then he will not able to see the chat window again.
The Navigation menu should not be available inside the chat popup window.
1) Agent Received a Chat window
2) Click on "Main Menu" on Chat window
3) There is no option to come back to Chat window
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