MCF-CHAT Menu Links Are Visible Inside The Chat Popup (Doc ID 2087681.1)

Last updated on JUNE 14, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

 MCF-CHAT Menu links are visible inside the Chat popup

The navigation menu are visible in the Agent Chat popup window on top of the UAD console. If an agent selects a menu item from this navigation during the chat then he will not able to see the chat window again.


The Navigation menu should not be available inside the chat popup window.


Replication Steps:
1) Agent Received a Chat window
2) Click on "Main Menu" on Chat window
3) There is no option to come back to Chat window

Solution

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