E-PORTAL: PT 8.54 & 8.55 Unable to Add Workcenters to Favorites, Error "A failure has occurred saving this favorite. Please contact your portal administrator"

(Doc ID 2088627.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Users are not able to add Workcenter components to Favorites.

ERROR
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A failure has occurred saving this favorite. Please contact your portal administrator

STEPS
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The issue can be reproduced at will with the following steps:
1. In IE, log into PIA
2. Access the GL workcenter and try to add it as favorites.


Cause

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