ABMGT: New Component to Update Workflow Status When Absence Administrator Approves Event Originating in Self Service (Doc ID 2088835.1)

Last updated on OCTOBER 02, 2023

Applies to:

Symptoms

When the Absence Administrator uses the Absence Event page to approve an absence request that originated in self service, the workflow status on the self service screens is not changed and the events appear still available for approval by the approving Manager/Supervisor/Proxy.

1. Employee or Manager submits absence request through respective self service pages or tiles.

2. Absence Administrator approves the absence through the Absence Event pages (Global Payroll and Absence Management>Payee Data>Maintain Absences>Absence Event)

3. Though the absence is approved, the event persists in Manager pending pages. (Approvals tile, Multiple Approvals page, Notifications, etc).

4. Under the approval monitors screens (Workforce Administration>Self Service Transactions>Approvals and Delegation>Monitor Approvals), if the Administrator chooses to review transactions under the approving manager, these approved absences display as still 'pending'  for that approver.

NOTE:  This is a display issue only and does not impact absence processing.  If the absence take process is run, the absence is considered approved and the take will be calculated.

Cause

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