E-AM: Workflow Status not properly updated when Absence Administrator approves an Employee Self Service Absence. (Doc ID 2088835.1)

Last updated on AUGUST 08, 2017

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 When the Absence Administrator approves an Absence Request which was submitted via Employee Self Service, the workflow status on the Absence Request History page is not properly updated.

1. Employee submits absence request through Employee Self Service pages (Self Service>Report Time>Time Reporting>Absence Request.

2. Absence Administrator approves the absence through the Absence Event pages (Global Payroll and Absence Management>Payee Data>Maintain Absences>Absence Event or Global Payroll and Absence Management>Payee Data>Maintain Absences>Create and Maintain Absences).

3. Employee reviews his Absence Request History: -Self Service>Time Reporting>View Time>Absence Request History.  On this main page, the status of the particular event displays as 'approved', however if the user hits the hyperlink for the specific absence, the individual page shows the status under Workflow is "Approved" but the status under "Request History Status" displays as "Submitted-Saved for Later"

4. Under the approval monitors screens (Workforce Administration>Self Service Transactions>Approvals and Delegation>Monitor Approvals), if the Administrator chooses to review transactions under the approving manager, these approved absences display as still 'pending'  for that manager.

 

NOTE:  This is a display issue only and does not impact absence processing.  If the absence take process is run, the absence is considered approved and the take will be calculated.

 

 

Cause

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