E- PTF: Fatal Error trying synchronization, there is not possible to access to the hooked browser (Doc ID 2089345.1)

Last updated on AUGUST 01, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On : 8.54 version, PeopleTools Test Framework (PTF)

When attempting to playback a recorded test case, the following error occurs.

NOTE that all other test cases work fine.The issue is only happening on this one test case where there is a pop-up window. It seems that after the pop-up window closes, the browser loses the connection hence the error.

ERROR
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“Fatal Error trying synchronization, there is not possible to access to the hooked browser.”

STEPS
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The issue can be reproduced at will with the following steps:
1. Run a recorded test case that has a pop-up window.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot continue on their testing.

Cause

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