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E-WF: Error: Timeout Exceeded From SMTP Logs (Doc ID 2090405.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On :  8.54 version, Workflow

Intermittently on both Application Servers and Process Schedulers PSUNX via SMTP trace files, emails can not be sent out.

ERROR
-----------------------

  

Sun Jul 12 22:07:59 SGT 2015 DEBUG MCFJEMAIL: Calling transport.sendMessage was successful
Sun Jul 12 22:07:59 SGT 2015 DEBUG MCFJEMAIL: Send method completed with code: 1
Sun Jul 12 22:07:59 SGT 2015 NOOP
Sun Jul 12 22:12:59 SGT 2015 421 4.4.2 relay01.ap.equinix.com Error: timeout exceeded

 
The issue can be reproduced at will with the following steps:
1. Send emails from peoplesoft


Cause

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In this Document
Symptoms
Cause
Solution
References


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