EBI9.1+: When Adding New Profile Using Ebill Profile Page Duplicate Rows Are Getting Inserted in CUST_CONTACT Table (Doc ID 2090659.1)

Last updated on FEBRUARY 29, 2016

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Credit Card processing

ACTUAL BEHAVIOR
---------------
When adding new profile using Ebill profile page duplicate rows are getting inserted in CUST_CONTACT table.

EXPECTED BEHAVIOR
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Duplicate rows should not get inserted.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Go to Ebill payment- profile page.
  2. Add new profile and credit card data.
  3. Check CUST_CONTACT table.


BUSINESS IMPACT
-----------------------
Duplicate rows might create problem.

Cause

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