EBI9.2: BICRC000 - Integration Gateway - HttpTargetConnector:ExternalApplicationException. Http Status Code (Doc ID 2091169.1)

Last updated on MAY 28, 2017

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On 9.2 version image 09 , Credit Card processing when attempting to run BICRC000 for RMA (Return Material Authorization) it is failing with the following error :

ERROR
-----------------------
Integration Gateway - HttpTargetConnector:ExternalApplicationException. Http status code HttpStatusCode returned : 500. (158,10623) EOEC_CCI.PROCESS.ProcessBrokerTransaction.OnExecute Name:Execute PCPC:9387 Statement:98
Called from:EOEC_CCI.PROCESS.Transaction.OnExecute Name:Credit Statement:15
Called from:EOEC_CCI.TransactionManager.OnExecute Name:Process Statement:76
Called from:EOEC_CCI.TransactionManager.OnExecute Name:Credit Statement:26
Called from:SCM_CR_CARD.CreditCard.OnExecute Name:
2015-07-10-16.01.41.303940 DoStepActions [1936] Exception logged: RC=100.

Process 4688355 ABENDED at Step BICRC000.BIPROC_U.CALL3PTY (PeopleCode) -- RC = 24 (108,524)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Enter order with creditcard, run billing interface to create bill and settle that bill.
  2. Create customer Return select Customer Shipment History.
  3. Create RMA with payment method as creditcard. Process till billing for creating bill.
  4. Run BICRC000 process fails with error.

Cause

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