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Receiving the Following Error When Saving a New Work Order For an Independent Provider: “Provider Contact details for the service provider must be setup before work order can be generated.” (Doc ID 2092185.1)

Last updated on NOVEMBER 29, 2019

Applies to:

PeopleSoft Enterprise SCM Services Procurement - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.


Issue when creating a work order with Independent Provider Contact which is created with an Effective Date prior to the current date, when a work order is created with independent service provider, the following message is thrown

“Provider Contact details for the service provider must be set up before work order can be generated.”

The issue can be reproduced at will with the following steps:
1. Create a new Independent Service Provide with Effective Date earlier than the current date
2. Create a new Work Order for the new Independent Service Provider
3. Save Work Order and error is thrown.




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