Receiving the Following Error When Saving a New Work Order For an Independent Provider: “Provider Contact details for the service provider must be setup before work order can be generated.” (Doc ID 2092185.1)

Last updated on DECEMBER 13, 2016

Applies to:

PeopleSoft Enterprise SCM Services Procurement - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue when creating a work order with Independent Provider Contact which is created with an Effective Date prior to the current date, when a work order is created with independent service provider, the following message is thrown

ERROR
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“Provider Contact details for the service provider must be set up before work order can be generated.”

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new Independent Service Provide with Effective Date earlier than the current date
2. Create a new Work Order for the new Independent Service Provider
3. Save Work Order and error is thrown.
(see attached for detailed replication steps)

Cause

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