Buyer Comment on 2nd Level Approver Appears on First Level Chain for Purchase Order (PO) Pending Approver (Doc ID 2092398.1)

Last updated on DECEMBER 31, 2015

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

There are two levels of approval defined. When the buyer adds a comment to the second level for a Pending Approval PO, the comment is displayed on the first level instead of the second level, where the second approver place the PO on hold.

 

 

 


Under business unit (BU) with approval workflow set on, US003, at header level defined for 2 path levels, create a PO with Buyer VP1. It will route to VP2, login as VP2 and approve, then it will route to MGR3. Log in as MGR3, go to the worklist and open the entry. Add a comment and click Hold button.
Log in as VP1, go to the worklist enter and open it. Enter a comment and it will be on the approval thread, not the Hold thread.

Cause

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