EAR 9.2: Collections Workbench Statement Image Retrieval Error Invalid Parameter (Doc ID 2092903.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Collections Workbench Image 12

Attachment retrieval error: 788 - invalid parameter

ERROR
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788 - An invalid parameter has been passed to the file attachment function. (2,788) AR_UTILS.AttachmentHelper.OnExecute Name:DisplayAttachment PCPC:479 Statement:8
An invalid parameter has been passed to the file attachment function. (2,788) AR_UTILS.AttachmentHelper.OnExecute Name:DisplayAttachment PCPC:479 Statement:8
Called from:CORRESP_SBP_WRK.STATEMENT_IMG.FieldChange Statement:2

An invalid parameter has been passed to one of the following functions: AddAttachment(), ViewAttachment(), or DeleteAttachment().

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup URL attachment
2. Run Statement for a customer
3. Go to AR, Collections workbench and view the attached file

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the statement image

Cause

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