E-PIA: IE browser loses focus on new window when downloading any document in 8.54 (Doc ID 2094097.1)

Last updated on JANUARY 20, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

In IE browser, when clicking on the link to download or open a file, the new window gets minimized as the browser loses focus on the new window.

Replication Steps:

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Note: This issue happens when the tabbed browser settings got "Always open pop-ups in a new window" checked. (Tools -> Internet Options -> General Tab. Click on "Tabs" button)

Scenario 1:

Open IE Browser.

Navigate to Main Menu -> Reporting Tools -> Query -> Query Manager.

Search for any Query and click on Excel link.

Result: A new window will appear and gets minimized immediately. We can observe that the browser loses focus on that window.

 

Scenario 2:

In HRMS, navigate to Main Menu -> Self Service -> Payroll and Compensation -> View W-2/W-2c Forms.

Now click on "Year End Form" link

Result: Similar to scenario 1, browser loses focus on the new window.

Cause

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