E-PB: PT 8.54/ELM9.2 elm92pbr4 Hosted PeopleBooks URL Returns a "404" From ELM Pages

(Doc ID 2094344.1)

Last updated on FEBRUARY 13, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

Issue Statement
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Customer is on PT 8.54 and ELM 9.2. Generated the online PeopleBooks URL below.

http://www.oracle.com/pls/topic/lookup?id=%CONTEXT_ID%&ctx=pt854pbh1&ctx=elm92pbr4

When selecting the Help link from one of the ELM PIA pages a 404 error is returned.

Environment
******************
PT8.54 and ELM9.2

Actual Behavior
*************************
Getting a 404 help page

Expected Behavior
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Actual ELM 9.20 help page relevant to the ELM topic

Steps To Reproduce:
**************************

1. Set up Web Profile Help link to point to the Hosted PeopleBooks for 8.54 and ELM 9.20

2. Restart the web server.
3. Test from an ELM page.

Changes

Cause

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