Viewing Lead Import Template Error Control creation failed for page field (Doc ID 2094383.1)

Last updated on JANUARY 05, 2016

Applies to:

PeopleSoft Enterprise CRM Sales - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Error is returned when trying to view the Lead Import Template.
 
Error Message:
Control creation failed for page field .
The component processor was unable to load one of components required for the specified page field.
This may occur if an ActiveX component has been deleted or some other system component has been corrupted. Refer this error to your system administrator.

Steps to Reproduce:
1. Navigate to Set Up CRM > Product Related > Sales > Lead and Opportunity > Sales Lead Import Templates

2. Open any existing template - error is returned

Environment:
CRM 9.1 MP1 and Tools 8.53.23.

Cause

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