EEX9.2: System Shows Odd Screen While Trying To Send Back A Budget Checked (Valid) Travel Authorization Opened From Worklist (Doc ID 2094905.1)

Last updated on JULY 26, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Approver is getting an odd screen while trying to send back a budget checked (valid) Travel Authorization from Worklist. The issue does not occur for Travel Authorization that wasn’t budget checked.

Steps:
----------
1) Create and submit Travel Authorization for Approval.
2) Budget check Travel Authorization.
3) Approver sends it back for revision.

Expected result:
----------------------
Travel Authorization should be sent back for revision and approver should not be able to take any action on it.

Actual result:
-----------------
Travel Authorization is editable with Approve button enabled. The lines have Yellow Triangle indicating Risk and a Dropdown for Deny Reason. When Yellow Triangle is clicked, system throws following error

"As the transaction is being processed by Integration Broker, you cannot continue processing it. (10502, 542)".

Please review the replication steps document for more details.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms