AdHoc Salary Change Worklist Issue Not Clearing From Personnel Admin Queue (Doc ID 2095800.1)

Last updated on JANUARY 13, 2016

Applies to:

PeopleSoft Enterprise HCM eCompensation Manager Desktop - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, eCompensation Workflow

Issue :  Transaction is displaying in "View Ad Hoc Salary Change Status" page but not also in "Worklist" page.

STEPS
---------
 1.Navigate to Main Menu->Manager SelfService->Compensation and Stock->Requested AdHoc Salary Change
2.Select the Employee and change the Compensation details
3.Submit the Transaction
4.Navigate to Main Menu->Worklist
5.Click on the Worklist link and Approve.
6. Now login as Personnel Administrator
7. Navigate to Worklist and click on the link, complete the transaction.
8. Now go back to Worklist again, it has been found that Worklist not cleared, still reflecting for Admin. It uses “worked by Activity” as “WF_SS_ADMIN_INQUIRY”

BUSINESS IMPACT
-----------------------
The issue has the following business impact: Due to this issue, users cannot see the transaction in Worklist page.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms