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E-PORTAL: External CREF Not Working Through Unified Navigation (Doc ID 2096658.1)

Last updated on NOVEMBER 23, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.


On : PeopleTools 8.53.11, Portal 9.1 version, HCM 9.2, Usability

When attempting to access the remote external content reference from portal through unified navigation, the content reference display the error.

Fetching array element 7: index is not in range 1 to 6. (180,252) PT_NAV2.NavHover.OnExecute Name:getUniNavBreadcrumbPathHTML PCPC:27356 Statement:480 Called from:PT_NAV2.NavHover.OnExecute Name:getBreadCrumbHTML Statement:358 Called from:PT_NAV2.NavHover.OnExecute Name:setNavHTML Statement:141 Called from:PT_NAV2.NavHover.OnExecute Name:buildHoverNavHTML Statement:94 Called from:PT_NAV2.NavHover.OnExecute Name:NavHover Statement:42 Called from:WEBLIB_PT_NAV.ISCRIPT1.FieldFormula Name:buildDropDownNav Statement:117 Called from:WEBLIB_PT_NAV.ISCRIPT1.Fie
Fetching array element 7: index is not in range 1 to 6. (180,252) PT_FAV.AddToFav.OnExecute Name:setHTML PCPC:6692 Statement:127 Called from:PT_FAV.AddToFav.OnExecute Name:AddToFav Statement:22 Called from:PT_POPUP.Popup.OnExecute Name:Popup Statement:15 Called from:PT_BRANDING.IframeHeader.OnExecute Name:setAddToFavPopupHTML Statement:101 Called from:PT_BRANDING.IframeHeader.OnExecute Name:SetAddFav Statement:98 Called from:EPPBR_BRANDING.RoleBasedBranding.OnExecute Name:getIframeHeaderHTML Statement:190 Called from:WEBLIB_PT_NAV.ISCRIPT1.FieldFormula

The issue can be reproduced at will with the following steps:
1. Set up unified navigation between portal and HCM.
2. Login HCM, then define the external content reference
3. Login Portal
4. Access this HCM external content page.

The issue has the following business impact:
The user could not work on this external page properly.




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