E-PORTAL: External CREF Not Working Through Unified Navigation (Doc ID 2096658.1)

Last updated on JANUARY 18, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On : PeopleTools 8.53.11, Portal 9.1 version, HCM 9.2, Usability

When attempting to access the remote external content reference from portal through unified navigation, the content reference display the error.

ERROR
-----------------------
Fetching array element 7: index is not in range 1 to 6. (180,252) PT_NAV2.NavHover.OnExecute Name:getUniNavBreadcrumbPathHTML PCPC:27356 Statement:480 Called from:PT_NAV2.NavHover.OnExecute Name:getBreadCrumbHTML Statement:358 Called from:PT_NAV2.NavHover.OnExecute Name:setNavHTML Statement:141 Called from:PT_NAV2.NavHover.OnExecute Name:buildHoverNavHTML Statement:94 Called from:PT_NAV2.NavHover.OnExecute Name:NavHover Statement:42 Called from:WEBLIB_PT_NAV.ISCRIPT1.FieldFormula Name:buildDropDownNav Statement:117 Called from:WEBLIB_PT_NAV.ISCRIPT1.Fie
Fetching array element 7: index is not in range 1 to 6. (180,252) PT_FAV.AddToFav.OnExecute Name:setHTML PCPC:6692 Statement:127 Called from:PT_FAV.AddToFav.OnExecute Name:AddToFav Statement:22 Called from:PT_POPUP.Popup.OnExecute Name:Popup Statement:15 Called from:PT_BRANDING.IframeHeader.OnExecute Name:setAddToFavPopupHTML Statement:101 Called from:PT_BRANDING.IframeHeader.OnExecute Name:SetAddFav Statement:98 Called from:EPPBR_BRANDING.RoleBasedBranding.OnExecute Name:getIframeHeaderHTML Statement:190 Called from:WEBLIB_PT_NAV.ISCRIPT1.FieldFormula


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up unified navigation between portal and HCM.
2. Login HCM, then define the external content reference
3. Login Portal
4. Access this HCM external content page.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The user could not work on this external page properly.

Cause

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