E: PORTAL : Public Access To Candidate Gateway via PIH Intermittent Problems (Doc ID 2096845.1)

Last updated on JANUARY 21, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Public access to Candidate Gateway intermittent problems

Customer is having  having intermittent issues accessing Candidate Gateway public URL. This is a Portal URL that is getting content from HR.

Customer has configured the canididate gateway access via PIH instead of directly to HCM.

Issue cannot be replicated on demand. It can only be replicated in PROD.

F5 Load balancer in place and is configured session sticky.


Working URL:
https://www.xyz.edu/psp/psprd/EMPLOYEE/CAMP/s/WEBLIB_PTPP_SC.HOMEPAGE.FieldFormula.IScript_AppHP?scname=CO_EMPLOYEE_SELF_SERVICE&secondary=true&fname=HCCC_SHARED_INFO_CENTER&pt_fname=HCCC_SHARED_INFO_CENTER&PortalCacheContent=true&PSCache-Control=role%252cmax-age%253d60&FolderPath=PORTAL_ROOT_OBJECT.CO_EMPLOYEE_SELF_SERVICE.HCCC_SHARED_INFO_CENTER&IsFolder=true&pslnkid=UM_KEY_LINK_PGA

Non-working URL:
https://www.xyz.edu/psp/psprd/EMPLOYEE/CAMP/s/WEBLIB_PTPP_SC.HOMEPAGE.FieldFormula.IScript_AppHP?scname=CO_EMPLOYEE_SELF_SERVICE&secondary=true&fname=HCCC_SHARED_INFO_CENTER&pt_fname=HCCC_SHARED_INFO_CENTER&PortalCacheContent=true&PSCache-Control=role%252cmax-age%253d60&FolderPath=PORTAL_ROOT_OBJECT.CO_EMPLOYEE_SELF_SERVICE.HCCC_SHARED_INFO_CENTER&IsFolder=true


The difference between the two is this parameter: pslnkid=UM_KEY_LINK_PGA


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users intermittently cannot access the correct page.

Cause

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