Conferencing A Chat
Last updated on FEBRUARY 15, 2017
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
When conferencing the same Agent over and over again, a new chat window always appears, there is no validation or check whether there is already an open Conference with the same user.
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