Conferencing A Chat (Doc ID 2097997.1)

Last updated on FEBRUARY 15, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 When conferencing the same Agent over and over again, a new chat window always appears, there is no validation or check whether there is already an open Conference with the same user.

Cause

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