EAR9.2: Customer Email Address not Preserved in BI_EMAIL_DOCS_SS (Doc ID 2098492.1)

Last updated on JANUARY 26, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Payment Electronic

ACTUAL BEHAVIOR
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Customer email address is not preserved in BI_EMAIL_DOCS_SS when accessing the "Email Invoice Copy" link on an invoice.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Search for an invoice if none appear in the list
  2. Click on an Invoice Number to display the Invoice Summary page
  3. Click "Email Invoice Copy" at the bottom. The Email Invoice Copy page BI_EMAIL_DOCS_SS appears, but the user's email address is not pre-loaded in the Email Address box.

Cause

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