ePerformance - Page Hangs When Cancelling A Document/ a Cancelled Document can be Edited using Historical Documents (Doc ID 2099015.1)

Last updated on OCTOBER 17, 2016

Applies to:

PeopleSoft Enterprise HCM ePerformance - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

1. In ePerformance, when we cancel a document that has feedback documents attached to it, we get infinite amount of emails notifying the feedback author that their document has been cancelled. They are duplicate emails and they do not seem to stop.  When the user who is tries to cancel the performance document in Peoplesoft, it will just spin after hitting cancel; it never returns, it seems like its stuck in a loop sending these emails.

2. After a Performance Document is Cancelled, a Manager can still edit the document when using Historical Documents as the Managers portion of the document is not cancelled.

 

Cause

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