E-PORTAL : Portal Verity Search - Content Name With Chinese Characters Cannot Be Searched In English Portal (Doc ID 2099232.1)

Last updated on JANUARY 22, 2016

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Customer created a simplified chinese content example "Global 环球 - 更新“我的绩效”中的目标" in PORTAL 9.1 and ran build search indexes.
Customer is unable to get the results when they search on text but we are able to get it when we search using content id.

ENVIRONMENT
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8.53.xx
IH 9.1

Replication Steps:

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1. Add a content with the title "Global 环球 - 更新“我的绩效”中的目标" at Content management > Managed Content> Browse Folders > Corporate Communications(Folder) > Click on Add Content Button
2. Approve the Content.
3. Navigate to PeopleTools>Search Engine> Record based indexes.> Build index for EPPCM_CONTENT_DOC
4. Navigate to Content management > Managed Content> Browse Folders > Click on Search Content.
5. Search with Title and it doesn't fetch any results

 

Cause

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