E-BI/XMLP:Error "message39" when Loading XML File In MS Word BI Publisher Add-In

(Doc ID 2099310.1)

Last updated on FEBRUARY 22, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

When trying to load the XML file in MS Word BI Publisher Add-In the following error message occurs :

Error
-----
"message39"

Steps
-----
The issue can be reproduced at will with the following steps:
1. Open a RTF Template in MS Word
2. Go to the BI Publisher Add-In
3. Click on the Sample XML
4. Notice the error
"message39"

Cause

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