EEX9.2:Mobile only- Can Approve Expense Report in a Closed Period Report Remains in Approvers Queue (Doc ID 2099332.1)

Last updated on AUGUST 21, 2017

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

9.2

Issue:

Mobile Approval successfully submits the same expense report for approval.

When Approver goes back to his approval queue, they find same expense report pending their approval.

Steps:

1) Go to Enterprise Components > Approvals > Approvals > Mobile Approval Options.
Check "Include in JQuery Mobile" for Expense Report.

2) Setup approval for HR Supervisor or any other approver level

3) Go to Set Up Financials/Supply Chain > Business Unit Related > General Ledger > Open Periods > Open Period Update

In field labeled PeopleSoft Product enter “EX” and then enter a Business Unit.  Close the period.

5) Via Mobile select a report for approval that has been submitted in the closed period (e.g. Report submitted in December, then December is closed, then Approver, approves in January)
6) Select Approve
7) Select Submit

Expected Result: In Mobile to have message indicating Expense Report cannot be approved if it is not in an open accounting period. 

Actual Result:  Impression that the report has been approved via Mobile.  The report remains in the approvers queue.

Additional information:

When a period is closed the current message that displays to an Approver via the online page is:

“Errors exist on the Expense Report. 

Errors were found on the Expense Report.  These errors must be corrected prior to approving this Expense Report.”

Please see replication steps document for more details. 



Cause

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