E-AWE: Notification And Escalation (NEM) Is Not Generating Notification Emails (Doc ID 2099999.1)

Last updated on JANUARY 25, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 8.54.10 version, AWE Workflow FSCM 9.2 Notification and Escalation (NEM)

When attempting to run the Notification and Escalation (NEM) for the first time, on a custom AWE Process ID, the EOAW_NEW_PRC goes No Success, related to Expenses, with the following error;

ERROR
-----------------------


STEPS
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The issue can be reproduced at will with the following steps:


1. On Custom BCFUNDTR AWE Process ID, set Timeout values on Path Detail

 Notify Participant Days = 1

2. On Escalate Event set to either of these values, results in same behavior.

On Escalate
Notifications
 Aprovers Email Template Name = Blank

or
Participant Email Template
Dynamic v^ BC_FT_ESCALATE

3. Note that there are several Custom Process transactions older than 1 day.

4. Run the EOAW_NEM from either Schedule Job Set or after adding PRCSMULTI as component on EOAW_NEM definition, from System Process Request.

5. Review of No Success Message Log & Stdout shows the error on Expense transactions.

6. The only AWE process to be set up for NEM at this time is the custom  AWE Process ID


Cause

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